Customer Service
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Adidas Reports Data Breach Following Hack of Customer Service Provider
Adidas has disclosed a data breach after attackers exploited a vulnerability in a third-party customer service provider, exposing customer contact data. The company has launched an investigation and is notifying affected consumers.
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Marks & Spencer Demonstrates Effective Crisis Communication Amid Cyber Incident
Marks & Spencer has received significant praise for its transparent communication in response to a recent cyber incident that led to service disruptions. The retailer’s approach emphasized honesty and accountability, setting a standard for corporate crisis management.
